Title: Senior Service Analyst (SAP HR & Payroll)
Location: Pier Walk, North Greenwich/ Hybrid
Contract Type: Perm
Salary: £72,000 - £78,000 (dependent on skills & experience)
Job Purpose: The Senior Service Analyst is responsible for managing the service life cycle of technology within their portfolio/function, ensuring all services meet agreed standards, quality, and performance. This role involves communicating process-related activities to relevant parties in a customer-focused manner and addressing any issues that arise.
The Senior Service Analyst will also provide SAP implementation expertise as part of TfL’s transition to S/4 Hana, offering level 2 and 3 support to ensure TfL’s technology tools and services are available, up-to-date, and secure.
Key Accountabilities:
• Participate in the project implementation to transition TfL from SAP ECC to SAP S/4 Hana.
• Accountable for delivering the roadmap of activities that will ensure a successful transition to the S/4 Hana product suit.
• Adhering to project plans and meeting milestone dates within a programme of works
• Ensuring the appropriate technologies are utilised to meet the business process requirements as defined by the relevant organisational units
• To work alongside TfL’s delivery partners to ensure contractual requirements are fulfilled
• Leading on communications to the business, third party suppliers and project delivery to achieve successful transition and running of the services
• Accountable for the day to day running and availability of services within their service portfolio including the service life cycle
Knowledge:
Essential:
• Knowledge of Enterprise Resource Planning: SAP HCM, SAP Success Factors Employee Central or SAP Payroll (GB) and/or integration technologies/systems
• A university degree in a relevant technology/computer science subject or equivalent technical qualification, or demonstrable industry experience in a Service Support/Service Delivery environment
• Understanding of current/emerging technologies and processes in Enterprise Wide IT services
• Knowledge of IT applications in public transportation and its business environment
• Detailed technical and business process knowledge within the area of Functional SAP expertise
Desirable:
• IT Service Management qualification (e.g., ITIL) and its practical application in a large organization
• Knowledge of relevant legislation pertaining to the Government/Public Sector IT – e.g. Data Protection Act, EU Procurement Directives and Freedom of Information Act
• Experience in providing effective technical support services to a complex, multi-site operation
• Knowledge of the provision of effective technical support services to a complex, multi-site operation
• Cross functional experience between SAP modules
• SAP and UKG Dimensions (Kronos) skills combined
Skills:
Essential:
• Expertise in developing and implementing two or more SAP modules:
SAP Human Capital Management
SAP Success Factors ECC, Recruitment & Onboarding
SAP Time Management and Shift Planning
SAP Payroll
• Proven upgrade/implementation experience to SAP S/4 Hana platform inc. knowledge of new associated technologies e.g. Fiori Launchpad, Business Technology Platform (BTP) & flexible workflow
• Extensive SAP configuration experience in the modules of expertise
• IT consultancy experience for SAP across multiple industries and client sites
• 7 years + previous experience working as part of a SAP implementation team
• The ability to take business process requirements and convert them into workable SAP solutions
• Ability to write functional and technical design documentation for ABAP teams
• Design and implementation of SAP Security and Authorisation objects to ensure segregation of duties within business processes
• Designing, developing, and implementing complex end-to-end integration scenarios using appropriate middleware (e.g. CIG, SAP Cloud Platform Integration, SAP PI/PO)
• Expertise in formulating complex SAP data migration plans and associated toolsets required for execution
• Excellent oral and written communication skills at both business and technical levels
• Ability to adapt communication to meet the needs of various target audiences, including external partnerS
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process
Please apply using your CV and optional maximum two-page covering letter.
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images
The closing date for applications is Monday 16th June @ 23:59
Please note we may close the advert early if we receive a high volume of applicants.
Benefits Include:
• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel
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