The Opportunity
Primary Responsibilities:
Work within a global HRIS team responsible for the business configuration and maintenance of all active modules within Workday
Serve as the subject matter expert for Workday's Talent & Performance module, leading its configuration, transformation, and ongoing maintenance across the firm.
Drive the support, development and promotion of Peakon, configuring surveys and seeking opportunities for global success.
Manage technical support for Workday Job Architecture, maintaining and developing job profile components to align with processes and strategic goals.
Operate the HRIS team helpdesk in ServiceNow, helping to resolve, escalate and triage tickets in collaboration with the wider team.
Assist with Workday HCM change requests and defect resolution.
Advise internal stakeholders on technical solutions to optimize and automate operations and processes.
Contribute to the HRIS team's roadmap and deliver on key initiatives.
Provide recommendations and alternative solutions to overcome system limitations.
Troubleshoot system issues and collaborate with appropriate teams and individuals.
Partner with internal IT teams, considering the downstream impact on systems.
Configure and maintain custom reports and dashboards to meet business requirements.
Proactively seek opportunities to enhance technical solutions using tools such as Workday Community.
Participate in bi-annual Workday releases, performing regression testing, discovering new features, and communicating changes to key stakeholders.
Qualifications, skills and experience
Minimum of two years' experience as a Workday Talent & Performance SME
Experience in configuring and maintaining Peakon to meet business requirements
Demonstrated experience in maintaining Workday Skills and a comprehensive understanding of associated AI functionalities.
Knowledge of Workday Job Architecture and experience in organising and restructuring components are considered beneficial.
Strong understanding of Workday HCM, with good insights into how the platform is best operated
Proficient in Workday reporting and calculated fields
Previous experience in supporting Workday Extend applications highly desirable
Familiarity with Microsoft Office suite, Excel, and other HRIS tools
Clear communicator, able to converse effectively across multiple global teams
Passionate about mentoring and building strong understanding of Workday capabilities
Analytical approach to problem-solving
Sound understanding of HR Systems processes and functionality
Ability to work well within a global and sometimes virtual team
Competencies
Personal Leadership
Positively impacts those around them, makes quality decisions and develops themselves both personally and professionally
Demonstrates sound knowledge in their field
Anticipates potential problems and identifies a range of possible solutions
Adapts their interpersonal style to suit different audiences in a genuine way
Builds Authentic Relationships
Takes time to get to know people beyond their role
Treats people with respect and in a fair and consistent way
Collaborates with others
Works within teams and across boundaries to share knowledge and achieve results
Identifies and builds relationships required to achieve the best outcomes for the firm
Engages people with the right skills, knowledge and expertise to provide advice
Connects other people in the firm who have mutual interests or work objectives
Generously shares their time, knowledge, expertise and talent to support others’ success
Enhances the Client Experience
Creates opportunities to enhance the experience of the firm’s clients through their daily tasks
Behaves consistently with the firm’s values in their interactions with others
Conducts themselves in a way that reflects positively on the firm’s brand, both inside and outside the firm
Achieves Results
Maintains focus and drive to achieve quality outcomes
Focuses their time and efforts on issues that will have the greatest impact on agreed objectives
Looks for the most effective way to achieve outcomes
Team
Human ResourcesWorking Pattern
Location
LondonContract type
Permanent ContractDiversity & Inclusion
We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.